These Terms of Service (“Terms”) govern your access to and use of the EMPEX Home Services website and the services we provide (EMPEX Home Services is a service of EMPEX). By using our website or requesting services, you agree to these Terms. If you do not agree, please do not use our site or services.
1. Our services
EMPEX Home Services provides non-licensed residential home services such as cleaning, lawn and yard care, junk removal and hauling, pressure washing, window and gutter cleaning, moving help, and small handyman tasks. We do not perform work that requires a contractor’s or trade license (for example, electrical, plumbing, HVAC, or major structural work). Where a job requires a licensed trade, we may refer you to an independent licensed professional; we are not responsible for the work of any third party we refer.
2. Quotes, pricing & payment
Quotes are estimates based on the information you provide and may be adjusted if actual conditions differ from what was described. We’ll confirm pricing before performing work. Payment is due as stated in your quote or invoice. Unless otherwise agreed in writing, fees are non-refundable once services have been performed.
3. Scheduling & access
You agree to provide accurate information and safe, timely access to the property where services will be performed. If we’re unable to access the property at the scheduled time, additional fees or rescheduling may apply.
4. Cancellations & rescheduling
You may cancel or reschedule by contacting us in advance. We ask for reasonable notice so we can offer the time to another customer. We reserve the right to reschedule due to weather, safety, or circumstances beyond our control.
5. Your responsibilities
- Provide accurate contact and property information;
- Secure pets, valuables, and fragile or hazardous items before service;
- Disclose conditions that may affect the safe performance of the work; and
- Obtain any approvals (e.g., HOA or landlord permission) required for the work.
6. Communications consent
By providing your contact information, you consent to be contacted by EMPEX Home Services by phone, text message, and email regarding your request and our services, consistent with our Privacy Policy. Message and data rates may apply, and you may opt out of texts at any time by replying STOP.
7. Disclaimers
Our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose. We do not warrant uninterrupted or error-free operation of our website.
8. Limitation of liability
To the fullest extent permitted by law, EMPEX Home Services and EMPEX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to your use of our website or services. Our total liability for any claim will not exceed the amount you paid us for the specific service giving rise to the claim.
9. Indemnification
You agree to indemnify and hold harmless EMPEX Home Services, EMPEX, and our personnel from any claims, damages, or expenses arising out of your breach of these Terms or your misuse of our website or services.
10. Intellectual property
The content, branding, and design of this website are owned by EMPEX or its licensors and may not be copied or used without permission.
11. Governing law
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Arizona.
12. Changes to these Terms
We may update these Terms from time to time. Changes are effective when posted, and the “Last updated” date above will reflect the latest version. Your continued use of our site or services means you accept the updated Terms.
13. Contact us
Questions about these Terms? Contact us at brad@empex.com or (928) 710-1632.