EMPEX Home Services (“EMPEX Home Services,” “we,” “us,” or “our”), a service of EMPEX, respects your privacy. This Privacy Policy explains what information we collect when you use our website or request our services, how we use it, and the choices you have. By using our site or submitting our quote form, you agree to this Policy.
Information we collect
We collect information in the following ways:
- Information you provide. When you complete our quote form or contact us, we collect your name, email address, phone number, ZIP code or service address, property type, the service you’re interested in, and any project details you choose to share.
- Information collected automatically. Like most websites, we may automatically collect device and usage data such as your IP address, browser type, pages viewed, and referring URLs through cookies and similar technologies.
How we use your information
- Respond to your requests and prepare and deliver quotes;
- Schedule, coordinate, and perform the services you request;
- Contact you by phone, text message, or email about your request, including follow-ups and appointment reminders;
- Send you marketing or promotional communications where you have consented (you can opt out at any time);
- Operate, maintain, secure, and improve our website and services; and
- Comply with legal obligations and enforce our Terms of Service.
Text messaging & calls
If you provide your phone number and consent, we may contact you by call or SMS text message regarding your request. Message and data rates may apply, and message frequency varies. Consent is not a condition of purchase. You can opt out of text messages at any time by replying STOP, or contact us at brad@empex.com to be removed from calls and messages.
How we share information
We do not sell your personal information. We may share it with:
- Service providers who help us operate our business (for example, CRM, hosting, analytics, scheduling, and communications platforms), under obligations to protect your data;
- Licensed professionals we refer you to when a job requires a licensed trade, so they can contact you about your request;
- Our affiliate EMPEX to support operations and customer communications; and
- Legal and safety recipients when required by law, to enforce our agreements, or to protect the rights, property, or safety of any person.
Cookies & analytics
We may use cookies and analytics tools to understand how visitors use our site and to improve it. You can usually adjust your browser settings to refuse cookies, though some features may not work as intended without them.
Data retention
We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we take reasonable steps to delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices & rights
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by replying STOP to texts. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, email us at brad@empex.com. We will respond as required by applicable law.
Children’s privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-party links
Our site may link to third-party websites we don’t control. This Policy does not apply to those sites, and we encourage you to review their privacy practices.
Changes to this Policy
We may update this Policy from time to time. When we do, we’ll revise the “Last updated” date above. Material changes will be posted on this page.
Contact us
Questions about this Policy or your information? Contact us at brad@empex.com or (928) 710-1632.